Terms, Policies & FAQ
Thank you for visiting NanMe Care. This page outlines our Terms of Service, Privacy Policy, payment and cancellation policies, and answers to frequently asked questions for both families and caregivers. We believe in being transparent about how we operate so everyone understands what to expect when working with NanMe Care.
Terms of Service
NanMe Care provides professional childcare matching services for both long-term nanny placements and short-term childcare bookings. Our goal is to connect families with carefully screened caregivers while providing a professional, safe, and supportive experience for both families and caregivers.
Short-Term Bookings
For short-term and occasional childcare, caregivers are employees of NanMe Care. We coordinate scheduling, communication, payroll, and ongoing support throughout each booking. Families pay NanMe Care directly, and we manage all caregiver employment responsibilities.
Long-Term Placements
For placements usually lasting longer than three months, NanMe Care's role is to recruit, screen, interview, reference check, and match families with qualified caregivers. Once a family hires a nanny, the employment relationship exists directly between the family and the caregiver. Scheduling, payroll, taxes, and day-to-day employment responsibilities are managed by the family.
Payment Policy
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Payment terms will be outlined before services begin.
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Short-term childcare bookings are invoiced through NanMe Care.
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Long-term placements require a one-time placement fee prior to the caregiver beginning employment.
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Families are responsible for paying all invoices by the stated due date.
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Late payments may result in additional fees or suspension of future bookings.
Cancellation Policy
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Families are encouraged to provide as much notice as possible when cancelling a booking.
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Cancellation fees may apply depending on the amount of notice provided.
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NanMe Care reserves the right to cancel or reschedule bookings due to caregiver illness, emergencies, or unforeseen circumstances.
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We will always make reasonable efforts to arrange a suitable replacement whenever possible.
Disclaimer
While NanMe Care carefully interviews, screens, verifies references, and conducts background checks where required, we cannot guarantee compatibility or future performance. Families remain responsible for making the final hiring decision for long-term placements and supervising childcare arrangements.
Governing Law
NanMe Care operates in British Columbia, Canada, and all services are governed by the laws of British Columbia.
Privacy Policy
Information We Collect
- Names
- Email addresses
- Phone numbers
- Addresses
- Scheduling information
- Childcare preferences
- Emergency contact information
- Information relating to allergies, medical conditions, and routines necessary for childcare
How Information Is Used
- Match families with caregivers
- Coordinate bookings
- Communicate regarding services
- Maintain business records
- Provide safe and appropriate childcare matches
Protection of Information
NanMe Care takes appropriate administrative and technical measures to protect personal information and does not sell personal information to third parties.
Sharing of Information
Personal information is only shared when necessary to facilitate a childcare match or provide childcare services. NanMe Care never sells or shares personal information for advertising or marketing purposes.
Contact
For questions regarding privacy, please contact: info@nanmecare.ca
Frequently Asked Questions – Families
How are caregivers screened?
Every caregiver completes an interview, reference checks, Criminal Record Check, and maintains valid First Aid & CPR certification. Additional screening may be required depending on the role.
Do you provide short-term care?
Yes. We offer occasional and short-term childcare support for date nights, events, work commitments, and temporary care needs.
Do you offer long-term nanny placements?
Yes. We can help match families with caregivers for long-term arrangements.
Who employs my caregiver?
Short-term childcare: Caregivers are employees of NanMe Care.
Long-term placements: The caregiver is employed directly by your family after the placement is complete.
Frequently Asked Questions – Caregivers
Do I need previous childcare experience?
Yes. Previous childcare experience and references are required.
Will I be an employee or an independent contractor?
It depends on the type of work.
• Short-term and occasional childcare positions are employee positions with NanMe Care.
• Long-term placements involve direct employment with the family after a successful match.
Do I need insurance?
Insurance requirements may vary depending on the type of work being performed. Details will be discussed during the onboarding process.
Can I look for full-time or part-time work?
How are families matched with caregivers?
Yes. We work with caregivers seeking anything from occasional hours to full-time, long-term positions.
We take the time to understand each family's needs and carefully match caregivers based on experience, personality, schedules, and preferences.
Safety & Trust Policies
Thorough Screening
Every caregiver completes interviews, reference checks, and background screening to ensure they meet NanMe Care's high standards.
Safety Comes First
We prioritize children's safety by requiring CPR & First Aid certification, Criminal Record Checks, and ongoing professional expectations for every caregiver.
Thoughtful Matching
We carefully consider each family's needs, schedules, personalities, and preferences to create childcare matches built for long-term success.